AìNGEL

    Help Centre

    How can we help you?

    Search our knowledge base or browse categories below

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    Getting Started

    Learn the basics of using AiNGEL and set up your account

    • How to create your AiNGEL account
    • First-time setup guide
    • Understanding voice commands
    • Connecting your devices

    Using AiNGEL

    Explore features and get the most out of your experience

    • Voice-first interaction tips
    • Setting up medication reminders
    • Tracking your health metrics
    • Managing your daily schedule

    Privacy & Security

    Learn how we protect your data and maintain your privacy

    • How your data is protected
    • Managing privacy settings
    • Understanding data sharing
    • Your rights and controls

    Account Management

    Manage your account settings and preferences

    • Updating your profile
    • Changing your password
    • Managing notifications
    • Cancelling your subscription

    Troubleshooting

    Solutions to common issues and technical problems

    • Voice recognition issues
    • Connection problems
    • App not responding
    • Audio quality issues

    Policies & Legal

    Important information about our terms and policies

    • Terms of Service
    • Privacy Policy
    • Cookie Policy
    • Accessibility Statement

    Frequently Asked Questions

    What is AiNGEL?

    AiNGEL is your voice-first virtual carer companion designed to support health, care, and healthy ageing at home through intelligent, personalized assistance.

    How do I get started with AiNGEL?

    Join our waiting list through the homepage, and we'll contact you when AiNGEL is ready for you. Once onboarded, our setup wizard will guide you through the initial configuration.

    Is my health data secure?

    Yes, your data is protected with industry-leading encryption and strict access controls. We follow UK GDPR regulations and you maintain full control over your information.

    Can family members access my information?

    Only if you explicitly grant them permission. You have complete control over who can access your health information and what they can see.

    What devices does AiNGEL work with?

    AiNGEL works with smart speakers, tablets, smartphones, and can integrate with various health tracking devices and smart home systems.

    Still need help?

    Email Support

    Get help via email within 24 hours

    Phone Support

    Speak to our support team directly