AìNGEL

Cookie Policy

Cookie Policy

Last Updated: May 27, 2025

This Cookie Policy explains what cookies are, how we use them on AìNGEL, and your choices regarding cookies. This policy complies with UK data protection law, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

Contents

1. What Are Cookies?

Simple Explanation

Cookies are small text files that websites place on your device (computer, phone, or tablet) when you visit them. Think of them as tiny notes that help websites remember information about you and your preferences.

How Cookies Work

  • When you visit our website, we may send a cookie to your device
  • Your browser stores this cookie
  • Next time you visit, the cookie sends information back to us
  • This helps us recognize you and remember your preferences

What Cookies Look Like

A cookie typically contains:

  • Name: Identifies the cookie
  • Value: Information stored (usually a random code)
  • Expiry date: When the cookie will be deleted
  • Domain: Which website set the cookie

Example: aingel_session=abc123xyz; expires=Wed, 27-May-2026 12:00:00 GMT; path=/; domain=aingel.life; secure; HttpOnly

2. Why We Use Cookies

We use cookies to make AìNGEL work properly and provide you with a better, more personalized experience. Here's what cookies help us do:

Essential Functions

  • Keep you logged in as you navigate the site
  • Remember your security and privacy settings
  • Enable core features like voice interaction
  • Protect against security threats and fraud

Improve Your Experience

  • Remember your preferences (language, theme, accessibility settings)
  • Store items in your dashboard or favorites
  • Reduce the need to re-enter information
  • Provide personalized content and recommendations

Understand and Improve Our Service

  • Analyze how visitors use our website
  • Identify technical issues and bugs
  • Test new features and improvements
  • Understand which features are most helpful

Healthcare-Specific Functions

  • Maintain secure sessions for health data access
  • Remember your health dashboard preferences
  • Enable voice session continuity
  • Support emergency contact features

3. Types of Cookies We Use

We use different types of cookies for different purposes. UK law requires us to get your consent for most cookies (except strictly necessary ones). Here are the categories:

Strictly Necessary Cookies

Required – No consent needed

What they do: These cookies are essential for our website and app to work. Without them, you wouldn't be able to use core features or keep your data secure.

Examples of what they enable:

  • Logging in and staying logged in
  • Keeping your session secure
  • Remembering items in your cart (future feature)
  • Routing requests to the correct server
  • Detecting and preventing fraud
  • Maintaining CSRF protection (security)
  • Load balancing across servers

Why we don't need consent: UK law allows strictly necessary cookies without consent because they're required for the service you've requested. Disabling these cookies would prevent the website from working properly.

Healthcare & Session Cookies

Required for health services – No consent needed

What they do: These cookies are specifically required to provide secure healthcare services and maintain continuity of your health support sessions.

Healthcare-specific functions:

  • Secure access to your health data
  • Voice session continuity with AiLycia
  • Real-time health monitoring during sessions
  • Emergency contact system functionality
  • Medication reminder scheduling
  • Health dashboard state management
  • Care circle communication security

Extra security measures: These cookies use enhanced encryption, shorter expiry times, and HttpOnly flags to protect your sensitive health information.

Analytics & Performance Cookies

Optional – Your consent required

What they do: These cookies help us understand how you use our website so we can make it better. They collect information about your visit, but in a way that doesn't directly identify you.

What we learn:

  • Which pages are visited most often
  • How long people spend on each page
  • Where visitors come from (search engines, social media, etc.)
  • Which features are most popular
  • Where visitors encounter errors or problems
  • How fast pages load
  • Which devices and browsers are used

Privacy protection: We anonymize IP addresses, don't track you across other websites, and use this data only for improving AìNGEL.

Your choice: You can use our website without accepting analytics cookies. We'll ask for your consent, and you can change your mind at any time in your cookie settings.

Functionality Cookies

Optional – Your consent required

What they do: These cookies remember your choices and preferences to make your experience more personalized and convenient.

What they remember:

  • Your preferred language
  • Dark/light mode preference
  • Accessibility settings (text size, contrast)
  • Dashboard layout preferences
  • Recently used features
  • Notification preferences
  • Volume settings for voice interactions

Your choice: If you don't accept these cookies, some personalization features won't work, but you can still use AìNGEL. You'll just need to reset your preferences each time you visit.

Marketing & Advertising Cookies

Currently not used

Our current approach: We currently do not use marketing or advertising cookies on AìNGEL. We don't track you across other websites or show you targeted ads.

If this changes: If we ever decide to use marketing cookies in the future, we will:

  • Update this policy and notify you
  • Ask for your explicit consent
  • Give you clear control over these cookies
  • Explain exactly what data would be collected

5. Third-Party Cookies

Sometimes, cookies are set by other companies whose services we use. These are called "third-party cookies."

Analytics Services

Google Analytics (if you consent)

  • Purpose: Helps us understand how people use our website
  • Privacy measures: We've configured Google Analytics to:
    • Anonymize your IP address
    • Not share data with other Google services
    • Not use data for advertising
    • Respect "Do Not Track" signals
  • Data retention: 14 months
  • Opt-out: You can opt out via your cookie settings or install the Google Analytics Opt-out Browser Add-on
  • More info: Google Privacy Policy

Content Delivery Networks (CDNs)

We use CDNs to deliver website content quickly and reliably. These may set cookies for:

  • Load balancing (distributing traffic efficiently)
  • Security protection (preventing attacks)
  • Performance optimization

These are typically strictly necessary for the service to work and don't track you personally.

Third-Party Cookie Controls

Important: We only allow third-party cookies that:

  • Are necessary for our service or have your consent
  • Meet our privacy and security standards
  • Are covered by data processing agreements
  • Comply with UK data protection law
  • Don't track you across unrelated websites

Your Rights Regarding Third-Party Cookies

You can:

  • Refuse or accept third-party cookies through our cookie banner
  • Change your preferences at any time in cookie settings
  • Block third-party cookies entirely in your browser
  • Review third-party privacy policies for more details

7. How to Manage Cookies

You have several ways to control cookies on your device. Here's a comprehensive guide:

Method 1: Through AiNGEL (Recommended)

The easiest way to manage cookies is through our cookie preference center:

  1. Click the "Cookie Settings" link at the bottom of any page
  2. Or go to Account Settings -> Privacy -> Cookie Preferences
  3. Toggle each cookie category on or off
  4. Save your preferences

This method ensures your preferences are saved across all your devices when you're logged in.

Method 2: Browser Settings

You can also manage cookies through your web browser. Each browser has different settings (see section 8 below for specific instructions).

What you can do in most browsers:

  • View which cookies are stored
  • Delete all cookies or specific ones
  • Block all cookies
  • Block third-party cookies only
  • Allow cookies only for your current session
  • Set exceptions for specific websites

Method 3: Mobile Device Settings

On mobile devices, you can control cookies through:

  • Your browser app settings
  • The AiNGEL mobile app settings
  • Your device's privacy settings

See section 9 for detailed mobile instructions.

Method 4: Privacy Tools and Extensions

You can use browser extensions and tools to manage cookies:

  • Privacy Badger: Blocks tracking cookies automatically
  • Ghostery: Shows you which trackers are on each site
  • uBlock Origin: Blocks ads and trackers including cookies
  • Cookie AutoDelete: Automatically deletes cookies when you close tabs

Note: Some extensions may interfere with necessary cookies. You may need to whitelist AìNGEL for full functionality.

Important: What Happens When You Block Cookies

Blocking different types of cookies has different effects:

Blocking ALL cookies:

You won't be able to log in or use most features of AìNGEL.

Blocking analytics cookies:

The site works fine, but we can't improve based on how you use it.

Blocking functionality cookies:

You'll need to reset preferences each visit (language, theme, etc.).

8. Browser-Specific Cookie Settings

Here's how to manage cookies in the most popular web browsers:

Google Chrome

To view and delete cookies:

  1. Click the three dots menu (⋮) in the top right
  2. Go to Settings -> Privacy and security -> Cookies and other site data
  3. Click "See all site data and permissions"
  4. Search for "aingel.life"
  5. Click the trash icon to delete cookies

To block cookies:

  1. Go to Settings -> Privacy and security -> Cookies and other site data
  2. Choose your preferred option:
    • "Allow all cookies" (default)
    • "Block third-party cookies in Incognito"
    • "Block third-party cookies"
    • "Block all cookies" (will break many websites)

More info: Chrome cookie settings help

Mozilla Firefox

To view and delete cookies:

  1. Click the menu button (≡) and select Settings
  2. Go to Privacy & Security
  3. Under Cookies and Site Data, click "Manage Data"
  4. Search for "aingel.life"
  5. Click "Remove Selected" or "Remove All"

To block cookies:

  1. Go to Settings -> Privacy & Security
  2. Under Enhanced Tracking Protection, choose:
    • "Standard" (blocks known trackers)
    • "Strict" (blocks more trackers and cookies)
    • "Custom" (choose exactly what to block)
  3. Or select "Custom" and configure cookie settings

More info: Firefox cookie settings help

Safari (macOS and iOS)

On Mac:

  1. Click Safari -> Settings -> Privacy
  2. Click "Manage Website Data"
  3. Search for "aingel.life"
  4. Click "Remove" or "Remove All"

To block cookies on Mac:

  1. Go to Safari -> Settings -> Privacy
  2. Check "Block all cookies" (not recommended)
  3. Or use "Prevent cross-site tracking" (recommended)

On iPhone/iPad:

  1. Go to Settings -> Safari
  2. Tap "Advanced" -> "Website Data"
  3. Swipe left on "aingel.life" and tap Delete
  4. Or tap "Remove All Website Data"

More info: Safari cookie settings help

Microsoft Edge

To view and delete cookies:

  1. Click the three dots menu (•••) in the top right
  2. Go to Settings -> Cookies and site permissions -> Cookies and site data
  3. Click "See all cookies and site data"
  4. Search for "aingel.life"
  5. Click the trash icon to delete

To block cookies:

  1. Go to Settings -> Cookies and site permissions
  2. Click "Cookies and site data"
  3. Choose your preferred option

More info: Edge cookie settings help

Opera

To manage cookies:

  1. Click Settings (or press Alt+P)
  2. Go to Privacy & security -> Cookies and other site data
  3. Click "See all cookies and site data"
  4. Search for "aingel.life" and manage as needed

More info: Opera cookie settings help

All Browsers: Keyboard Shortcuts

Quick ways to clear browsing data in any browser:

  • Windows: Press Ctrl + Shift + Delete
  • Mac: Press Command + Shift + Delete

This opens the clear browsing data dialog where you can choose to delete cookies.

9. Mobile Device Settings

Managing cookies on mobile devices works differently than on desktop. Here's how:

iPhone and iPad (iOS/iPadOS)

Safari Browser:

  1. Open Settings app
  2. Scroll down and tap Safari
  3. Scroll down to Privacy & Security section
  4. Toggle options:
    • "Prevent Cross-Site Tracking" (recommended: ON)
    • "Block All Cookies" (not recommended unless needed)

To clear cookies:

  1. Settings -> Safari
  2. Tap "Clear History and Website Data"
  3. Confirm by tapping "Clear History and Data"

Note: This clears history, cookies, and cache for all websites.

In the AiNGEL app:

  1. Open the AiNGEL app
  2. Tap your profile icon -> Settings
  3. Tap Privacy -> Cookie Preferences
  4. Adjust your preferences

Android Devices

Chrome Browser:

  1. Open Chrome app
  2. Tap the three dots menu (⋮) in the top right
  3. Tap Settings -> Privacy and security
  4. Tap "Cookies"
  5. Choose your preference:
    • "Allow all cookies"
    • "Block third-party cookies in Incognito"
    • "Block third-party cookies"
    • "Block all cookies"

To clear cookies in Chrome:

  1. Chrome menu -> Settings -> Privacy and security
  2. Tap "Clear browsing data"
  3. Select time range
  4. Check "Cookies and site data"
  5. Tap "Clear data"

Firefox Browser:

  1. Open Firefox app
  2. Tap the three dots menu (⋮)
  3. Tap Settings -> Privacy and security
  4. Tap "Delete browsing data"
  5. Select what to delete and tap "Delete browsing data"

In the AiNGEL app:

  1. Open the AiNGEL app
  2. Tap the menu icon (≡) -> Settings
  3. Tap Privacy -> Cookie Preferences
  4. Adjust your preferences

Tablets

Tablet settings generally follow the same steps as phones:

  • iPad: Follow iPhone/iOS instructions above
  • Android tablets: Follow Android instructions above
  • Windows tablets: Follow desktop Windows/Edge instructions

Mobile App vs Mobile Browser

Important distinction:

  • Mobile browser: Cookies are managed through your browser settings (Safari, Chrome, etc.)
  • AiNGEL mobile app: Cookie preferences are managed within the app's settings

For the best experience, we recommend setting preferences in both places to match.

10. Privacy and Security Safeguards

We take cookie security seriously. Here are the technical and privacy measures we implement:

Technical Security Measures

  • Secure flag: All sensitive cookies are marked "Secure" and only sent over HTTPS
  • HttpOnly flag: Session and health cookies can't be accessed by JavaScript, preventing XSS attacks
  • SameSite attribute: Prevents cookies from being sent with cross-site requests (CSRF protection)
  • Encryption: Health-related cookies contain encrypted data only
  • Short expiry times: Sensitive cookies expire quickly to minimize risk
  • Domain restriction: Cookies are restricted to aingel.life domain only
  • Path restriction: Cookies are only sent to specific paths where needed

Privacy Protections

  • No tracking across websites: Our cookies only work on AìNGEL
  • Anonymous analytics: Analytics cookies don't store personal information
  • IP anonymization: We anonymize IP addresses in analytics
  • No selling data: We never sell cookie data to third parties
  • Limited data sharing: Third-party cookies are restricted and controlled
  • Regular audits: We regularly review cookie usage and security
  • Automatic deletion: Old cookies are automatically purged

Healthcare-Specific Protections

Because we handle health information, we implement additional safeguards:

  • Separate health cookies: Health data uses dedicated, more secure cookies
  • Enhanced encryption: AES-256 encryption for health-related cookies
  • Shorter sessions: Health data sessions expire faster for security
  • Activity monitoring: Unusual cookie activity triggers security alerts
  • Strict access controls: Health cookies can only be accessed by authorized services
  • Audit logging: All access to health cookies is logged
  • Compliance: Meets NHS Data Security and Protection Toolkit requirements

Data Minimization

We practice data minimization with cookies:

  • Only storing essential information in cookies
  • Using references (IDs) instead of actual data where possible
  • Deleting cookies as soon as they're no longer needed
  • Avoiding storing sensitive data in cookies when alternatives exist
  • Regular review to remove unnecessary cookies

Monitoring and Incident Response

We actively monitor cookie security:

  • 24/7 security monitoring of cookie-related activities
  • Automated alerts for suspicious cookie usage patterns
  • Rapid incident response procedures
  • Regular penetration testing of cookie security
  • Immediate invalidation of compromised cookies
  • User notification if cookie-related security issues occur

Your Role in Cookie Security

You can help keep your cookies secure by:

  • Using strong passwords for your account
  • Logging out when using shared devices
  • Not sharing your devices with untrusted people while logged in
  • Keeping your device's operating system and browser updated
  • Being cautious on public WiFi (or using a VPN)
  • Reporting suspicious activity immediately
  • Clearing cookies when selling or giving away devices

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices.

How We'll Notify You

Minor changes:

  • Update the "Last Updated" date at the top
  • Post the updated policy on our website
  • Add a note in your account about the update

Significant changes:

  • Email notification at least 30 days before changes take effect
  • Prominent notice when you log in
  • Updated cookie banner with new information
  • Request for renewed consent if required by law

Examples of Significant Changes

We'd email you about changes like:

  • Adding new types of cookies that require consent
  • Changing how we use existing cookies
  • Adding new third-party cookies
  • Extending cookie expiration periods significantly
  • Changes to how we share cookie data

Your Rights When We Make Changes

If we make significant changes:

  • You can review the changes before accepting them
  • You can withdraw consent for non-essential cookies
  • You can request deletion of your data
  • You can close your account if you disagree
  • We'll honor your previous preferences until you make new choices

Version History

We maintain a record of policy changes. You can view previous versions by contacting us at ark@aingel.life.

12. Contact Us About Cookies

If you have questions about our use of cookies, need help managing your preferences, or want to exercise your privacy rights, we're here to help.

AìNGEL Cookie & Privacy Team

Email (Fastest Response)

ark@aingel.life

For cookie questions, preference help, or privacy concerns

Phone Support

+44 (0) 7443 719 521

Monday - Friday: 9:00 AM - 6:00 PM (UK time)

Response times:

  • Cookie preference requests: Immediate (via settings) or within 24 hours (via contact)
  • General questions: Within 48 hours
  • Privacy rights requests: Within one month (as required by UK GDPR)
  • Technical issues: Within 24-48 hours

What to Include When Contacting Us

To help us assist you quickly, please include:

  • Your name and email address (as registered with AiNGEL)
  • A clear description of your question or issue
  • Which device and browser you're using (e.g., "iPhone 14, Safari" or "Windows 11, Chrome")
  • Any error messages you've seen
  • Whether you've already tried changing settings

Common Questions We Can Help With

  • How to change cookie preferences
  • Why certain features aren't working after blocking cookies
  • What specific cookies do
  • How to export your cookie consent history
  • Technical issues with cookie settings
  • Questions about cookie security
  • Concerns about third-party cookies
  • How to clear all AiNGEL cookies

Quick Summary

Here's what you need to know about cookies on AiNGEL:

We only use cookies we genuinely need to provide our service and improve your experience

You're always in control – accept, reject, or customize cookie preferences

We follow UK law and ICO guidance, including 2025 PECR requirements

Healthcare data gets extra protection with enhanced security and encryption

We never sell your data – cookies are only used to provide and improve AiNGEL

Change your mind anytime – adjust cookie preferences whenever you want