Section 1
Our promise to you
"AíNGEL holds your most personal information — your voice, your health, your daily life. We take that responsibility seriously. This page explains exactly how we honour it, in plain English, without hiding anything."
We believe that trust is not built through policies alone — it is built through honesty about what we do, clarity about what we cannot do, and the controls that keep you in charge of your own information at all times.
If you ever have a question this page does not answer, please email us directly at thrive@aingel.life. A real person will respond.
UK GDPR compliant
ICO registered
NHS safety standards
DCB0129 aligned
UK data storage
AWS UK region
No data selling
Ever. No exceptions.
Section 2
Your data — what we collect and why
We collect only what is necessary to provide your care. Nothing more. Here is a plain-English account of every type of data AíNGEL uses, and why.
Section 3
Privacy & legal framework
AíNGEL is built to the highest UK data protection standards. Here is what that means for you in plain English.
Section 4
NHS alignedClinical safety & regulatory standards
AíNGEL is being built to UK clinical safety and regulatory standards from day one. Here is exactly what that means — and where we are on that journey.
Section 5
Voice data & AI — how it actually works
Your voice is deeply personal. Here is an honest, plain-English explanation of how AíNGEL uses it, what we can and cannot do, and the controls you have.
Section 6
Security
Protecting your data technically is as important as the policies that govern it. Here is how AíNGEL secures your information.
Section 7
Your controls
You are in charge. These are the practical tools that keep it that way. All controls are available directly in your AíNGEL account settings.
See all your data
Request a complete copy of everything AíNGEL holds about you at any time.
Delete your data
Permanently remove all your personal data from AíNGEL's systems.
Manage family access
Choose exactly who can receive updates from AiLycia, and what they can see.
Control AI learning
Pause or fully reset AiLycia's memory of your voice patterns and preferences.
Download health history
Export your health check-ins, medication records and wellness summaries.
Cancel membership
Cancel at any time, instantly, with no questions asked.
Data Protection Officer
For any data protection concern or Subject Access Request, contact our DPO directly. We respond to all privacy enquiries within 5 working days.